Company Name: – A Fintech startup

(India’s first app-based credit line, catering to the credit needs of middle-class customers in India. Present in 40+ cities, provides small-medium cash loans, quick credit on Mobile in affordable interest rates and flexible EMIs.)

Job Role

• Will be responsible for setting up our collections vertical from scratch.
• Build the collection vertical and the organizational structure for 30 cities , going to 100 cities
• Identify agencies and sign up relevant ones across geographies
• Define goals and metrics for internal teams and teams at the agencies
• Manage the work flow and track their performance
• Generate customer insights from this process to feed it back into the product
• Work with product and credit teams to implement innovative solutions for collections
• Manage the cost of collections within agreed budgets

Things that make you a good fit

• Have 10 to 15 years of experience working with a MNC financial institution or NBFC dealing in unsecured retail lending collections
• Has handled collections for unsecured loans (Personal Loan and Credit Cards) with an NBFC or a large retail bank
• The successful candidate should have managed various geographies PAN India and should have built the collection team from scratch primarily in the unsecured loans portfolio.
• Manage customer queries and complaints with an efficient redressal mechanism in place.
• Strong end to end collections experience in unsecured retail assets segment with understanding of credit appraisal cycle, underwriting, fraud management and operations.
• Identification, empanelling, training and retention of the desired agencies at regional/area levels.
• Act as a constant source of feedback to product and policy teams to aid in amending policies/products time to time to suit the market risk.
• Ensure that region / area is always Audit Ready and Complaint with internal and external policies and regulations in the area of management.
• Have excellent verbal and written communication skills
• Have strong analytical and problem-solving skills
• Extreme proficiency in MS Excel
• Feel comfortable in an entrepreneurial environment, with its fast pace and fluid nature, comfortable delivering results with a small, lean team
• You can’t be a jerk, we have zero tolerance no matter how good you are: you have to work with other people
• Passion and a strong sense of ownership, even about things that are not your directly responsibility

Requirements

• Age: max 45
• Gender: open
• Education: MBA
• Experience – 10 – to 15  years
• Skills :
• Others:
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• Salary Range: As per the industry standard
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